Processes, requirements, and timelines for number porting in Portugal.
This article explains how to submit a number porting request for the Portugal, including the required information, approval process, and porting timelines.
Prerequisites
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Letter of Authorization (LOA) Signed by the authorized user and/or number owner. The information on the LOA must match the authorized user name and service address held by your current carrier.
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A scanned or electronic copy of the most recent phone bill (not older than 30 days) that clearly shows: Account number, Authorized user’s name and All numbers to be ported.
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We need 3 documents to be completed:(please see attached)
1 - provision of the number, by the end customer.
2 - portability draft.
3 - active configuration request.Note ; Kindly know that CVP code is mandatory.
All these documents are attached.
Along with these 3 documents we need the company's (client's) commercial certificate and a copy of the citizen cards of those who have the power to sign for the company/client.
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Identity document type and number is mandatory (Passport, ID, NIF, Residence card)
How to request number porting?
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Log in to https://dash.callto365.com
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Go to Porting → Porting Submission.
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Enter the number(s) or number ranges. For a single number, enter the same number in both Start of Series and End of Series.
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Click Next (»).
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Upload the LOA and the Phone Bill Copy
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Select your preferred porting date. This must be at least 19 days from today (based on average lead time)
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Submit the request
The current provider will review the request and either approve or reject it. Once approved, the porting date will be confirmed
Availability
Geographic number porting
National number porting
Remarks
The average lead time is 19 days. Requirements and timelines may change at any time based on country-specific rules and regulations.
Document
Pedido portabilidade numérica(PRT).docxPedido configuração ativa.! (PRT).docxCedencia de numeração.! (PRT).docx