Processes, requirements, and timelines for number porting in Australia.
This article explains how to submit a number porting request for the Australia, including the required information, approval process, and porting timelines.
Prerequisites
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Letter of Authorization (LOA) Signed by the authorized user and/or number owner. The information on the LOA must match the authorized user name and service address held by your current carrier.
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A scanned or electronic copy of the most recent phone bill/Invoice (not older than 30 days) that clearly shows: Account number, Authorized user’s name and All numbers to be ported.
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Porting Window – Porting requests are processed Monday to Friday, 8:00 AM – 5:00 PM Sydney Time.
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Cancellation Notice – If cancellation is required, it must be requested at least 2 business days before the scheduled cutover. For already scheduled cutovers, please contact us directly to request cancellation.
How to request number porting?
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Log in to https://dash.callto365.com
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Go to Porting → Porting Submission.
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Enter the number(s) or number ranges. For a single number, enter the same number in both Start of Series and End of Series.
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Click Next (»).
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Upload the LOA and the Phone Bill Copy
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Select your preferred porting date.Lead times depend on the stage the porting process is in. You will be notified according to per porting stage.
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Submit the request
The current provider will review the request and either approve or reject it. Once approved, the porting date will be confirmed
Availability
Geographic number porting
National number porting
Remarks
The average lead time is 35 days. Requirements and timelines may change at any time based on country-specific rules and regulations.